Politique de remboursement

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unused, unburned, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at contact@notwhatyouexpect.fr.

Once your return has been accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned without prior approval will not be accepted.

If you have any questions regarding a return, you can contact us at contact@notwhatyouexpect.fr.

Damaged or incorrect orders

Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged or defective, or if you receive the wrong item.

We will review the issue and make it right.

Exceptions & non-returnable items

Custom or personalised products cannot be returned.

For safety reasons, candles that have been lit, burned or otherwise used cannot be returned.

Sale items and gift cards are also non-refundable.

If you have any questions about whether a specific item is eligible for return, please contact us at contact@notwhatyouexpect.fr.

Exchanges

The quickest way to receive a different item is to return your original order. Once your return has been accepted, you can place a separate order for the new item.

14-day right of withdrawal — European Union

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without having to provide a reason.

The item must be returned in the same condition as when you received it: unused, unburned, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@notwhatyouexpect.fr